Returns Policy
Gymworld Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
1. If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Gymworld Ltd is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Payments are refunded in full within 30 days.
2. If any Goods you have purchased have faults when they are delivered to you, you should contact Gymworld Ltd within 28 days to arrange collection and return. Gymworld Ltd is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
3. If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. Your warranty is with the manufacturer of said Goods, not with Gymworld Ltd. Gymworld Ltd are under no obligation to repair or service a product purchased from Gymworld Ltd.
4. If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Gymworld Ltd within 10 days and arrange collection and return. Gymworld Ltd is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
5. Distance Selling Regulations (DSR) state that the consumer has the right to ‘cancel’ the contract at any time up to ‘7 working days starting the days after the Goods have been delivered’. If you change your mind about the goods within this period, please return them to Gymworld Ltd within 7 days of receipt of said Goods. You are responsible for paying shipment costs if Goods are returned for this reason. Please note that you have a duty of care for your products within this “cooling off” period. If you cause damage, or by your actions damage is caused to the product prior to returning to Gymworld, we reserve the right to charge for any damage caused.
6. If you wish to return Goods to Gymworld Ltd for any of the above reasons, please contact us using the details on the Contact Us page to make the appropriate arrangements.
7. Gymworld Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- 7.1 Any use or enjoyment that you may have already had out of the Goods;
- 7.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
- 7.3 The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
- 7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
