Terms and Conditions
expert and friendly advice
DELIVERY BY CARRIER Our standard delivery service is to Mainland GB, we can for additional charges arrange delivery to other UK addresses outside this area i.e. Isle of Man, Northern Ireland. We cannot however deliver to other offshore Islands e.g. Isle of Lewes etc. Our carriers will also provide at additional cost a delivery service to Ireland and other European countries, please contact us for a quotation. All goods will arrive flat packed and will require assembly by you. A signature will be required on delivery. If you have requested delivery on a specific date we will endeavour to fulfil your request, but because we are using a third party, we cannot guarantee it. Gymworld Ltd will not accept liability for failure to deliver on the stated date. Carriers will not deliver at specific times, however deliveries before 9.00am, 10.00am, 12.00am and Saturday morning can be arranged at a premium. Please contact us for pricing should you require one of these services. Most items delivered by carrier arrive within 7 working days, but please allow up to 21 working days if the product is sent directly from our supplier. Please Note Carriers state they are only contracted to deliver to the ground floor door, or roadside if there is a flight of steps to your property. If the delivery is to a block of flats, they will only deliver to the ground floor doorway of the building. This therefore may require you to assist or move the equipment into your home. PLEASE NOTE: Many of these products are heavy, and our carriers may require assistance to off-load the item. If you are unable to provide the necessary assistance please advise us before we despatch your goods. Failure to do so may mean the carrier is unable to deliver and will render you liable for any repeat delivery or return charges. RECEIPT OF GOODS Upon delivery, -you will be asked to sign the delivery note-, You must check the item when it arrives. If the box is damaged and you refuse to accept it you must write the reason why on the delivery note and refuse to sign it. If you accept the delivery cross out 'delivered in good condition' on the delivery note before signing. If there are a number of boxes to the item you must ensure that they are all there. If that is not the case, count how many there are and write this on the delivery note before signing and contact Gymworld Ltd immediately. If you do not note damages or shortages on the delivery note then Gymworld Ltd or the carrier cannot be held responsible. Words such as UNEXAMINED or UNCHECKED will not be accepted as a conditional signature. Remember, if you do not note damages or shortages, your signature is an acceptance that you have received all the delivery in good condition. This does not affect your statutory rights regarding faulty products. DELAYS/DAMAGES Gymworld Ltd will not be liable for late or failed deliveries by third party carriers. Any claim for damages to property by a third party carrier must be taken up with them directly. RESTRICTED ACCESS It is your responsibility to advise us of anything which may restrict delivery access This includes, but is not limited to, steps (including those required to climb to gain access to the property entrance), parking or street restrictions which prevent normal access by the delivery vehicle. Gymworld Ltd will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied. RETURNING PRODUCTS DISTANCE SELLING REGULATIONS/RIGHTS OF CANCELLATION Under the Distance Selling Regulations 2000 you have a right to cancel your order for any item purchased on this web-site for a full refund. However there are certain conditions that you must meet. First you must contact us in writing either before your order is shipped or within 7 working days of the day after your receiving of the goods advising us that you wish to cancel/return the item(s). If you cancel your order before the goods are shipped then you will not be liable for any charges. If you contact us after the goods are shipped but you have either not received or you refuse the delivery then you will be responsible for the return carriage costs back to Gymworld Ltd. If you cancel your order in writing within the stated period it is your responsibility to return the item(s) to Gymworld Ltd at your expense. You must ensure that the goods are securely packed and we recommend that you use a carrier that offers transit insurance against loss or damage. The goods must arrive back with us in an as new, saleable condition and again we recommend that you use a carrier that requires a signature as proof of delivery. Should the goods arrive at Gymworld Ltd in a damaged condition we will not accept the delivery. In all circumstances you must obtain a return authorisation number before you return the items to us. FAULTY PRODUCTS Please inform us of faulty products within 7 days. We will arrange for either an engineer to call or an exchange. If the faulty goods are to be returned the returns must be authorised by Gymworld Ltd, unauthorised returned goods will be refused. You may have to deal direct with the manufacturer. If we cannot remedy the problem to your satisfaction we will refund you in full. Contact details Gymworld Ltd 57 Plane Street, Oldham, OL4 2BX 0161 665 5906 deliveries@gymworld.co.uk FREE GIFTS The cost of delivering a Free Gift will not be charged if you select the Free Gift at the time of purchase. If you fail to select your Free Gift at the time of purchase Gymworld will gladly supply it (or a similar item if the original item has become unavailable) but you must pay the cost of carriage if you want the item sending to you. Images depicting free gifts are for illustration purposes only. You may be sent a similar product which may differ from the image.
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